Service Department Administrator - Deeside

Service Advisor

We are currently seeking to recruit a Service Department Administrator to join our team working at Deeside. Hours of work will be 7am – 4pm and one in every three Saturdays 8am-1pm. Salary is dependent on experience.

About the Role

The role is supportive, administrative and customer facing and will include the following responsibilities along with other service administrative tasks;

  • Manage the ATF Lane
  • Manage HGV bookings through truck file, ensuring compliance.
  • Preparing service invoices and credit notes when required for a number of sites
  • Generate reports and file documents
  • Booking in customers for service/repairs
  • Assisting the Service Advisors by raising estimates and preparing invoices
  • Keeping customers up to date with progress of their vehicle throughout the day
  • Gaining authority for additional work
  • Liaising with the workshop controller/technicians
  • Administration of the 24 hour breakdown service
  • Administration of sales department vehicles for PDI
  • Used preparation and repairs
  • Knowledge of, or experience within the HGV industry and relative legislations is required.
  • Holiday/sickness cover for the Service Department front desk.

About the Person

The successful applicant will be:

  • Enthusiastic, have a positive 'can do' attitude and willingness to work as part of a team and be driven to succeed.
  • Customer-focused and fully committed to delivering the highest professional standards.
  • Resilient, thorough and accurate when completing a task with strong attention to detail.
  • Honest with high levels of integrity
  • Computer literate specifically with a good knowledge of Microsoft Office (primarily Word and Excel).
  • Self-motivated, with the ability to manage their workload to meet time critical deadlines.
  • In possession of a full driving licence.
  • Knowledge of 'Kerridge' and warranty procedures would be beneficial.

Viewed a job opportunity listed and would like more information or to apply?

Email our team at recruitment@mercedescv.uk

For all applications please attach a curriculum vitae and covering letter to your email, with reference to the job vacancy you are interested in.