Still working to support our customers

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We would like to reassure you that we are doing everything we can to continue our commitment to keeping businesses moving through what is an incredibly challenging time and very fluid landscape.

The health and safety of our colleagues, our families and our customers is paramount. To protect all of us, we are regularly implementing and reviewing a number of measures throughout our dealerships, based on the latest advice and information issued by the UK Government, the World Health Organisation (WHO) and Daimler AG. 
 
We hope you understand that we will be prioritising the maintenance of businesses standing on the front line to protect all of us in the UK right now, including the incredibly hardworking NHS emergency service vehicles and delivery vehicles in the food distribution chain. On behalf of everyone at Roanza Truck and Van, thank you to all of the individuals behind these services, for your selfless and resilient commitment to keeping Britain moving. We are honoured to serve and support you always and especially now during such unprecedented circumstances. 
 
Van Sales

Following Government advice, our showrooms are now closed. The sales team are working remotely and are contactable to discuss any vehicle requirements you may currently have. We have a wide selection of new and Approved Used vans and are able to process orders. In place of product demonstrations, we can offer video calling by your preferred method including a product walk-around. 

Please call any dealership and select option 1 for sales, then 1 for Van sales. We look forward to assisting you. 
Alternatively, you can also contact Roger Knight, Retail Van Sales Manager, on 07748 936451 or roger.knight@mercedescv.uk.

Should you wish to discuss your finance agreement, Mercedes-Benz Finance can be contacted via e-mail at mbfscv@daimler.com

Truck Sales

Our truck sales team are, of course, still working hard to support you and your businesses. To help support our customers, suppliers and colleagues they will be making every effort to still meet with you buy by phone, email, Skype, WhatsApp, Zoom or any other contact method you may prefer to use.

For our customers who have trucks on order, any changes, however small, will be communicated to you as we are also monitoring our suppliers, body builders and so on.

Please call any dealership and select option 1 for sales, then 2 for Truck sales. We look forward to assisting you. 
Alternatively, you can also contact Neil Parkinson, Truck Sales Director, on 07368 121712 or neil.parkinson@mercedescv.uk.

Service

While our dealerships remain open, we are prioritising emergency service vehicles, delivery vehicles in the food distribution chain and other key workers. We continue to open 24 hours at some of our dealerships while other have some slight changes to our opening hours. Please see individual dealerships for the most up-to-date details. 

The service department is still able to offer services, MOTs (for vans), ministry inspections and repair appointments by prior arrangement. There is limited collection and delivery available with the preferred method being “drop-and-go”. Unfortunately, we are not able to offer “while-you-wait” appointments at this time. 

Please call any dealership and select option 2 for service. We look forward to assisting you. 

Parts

We continue to offer a daily delivery service to customers who require trade parts. By prior arrangement, customers are able to collect from our dealerships if necessary.

You may place orders by telephone or e-mail parts.orders@mercedescv.uk. Alternatively, you may wish to use our online ordering system WebParts. Please contact Andy Gurnhill, Group Parts Manager, to request access to this system by e-mail andy.gurnhill@mercedescv.uk

Please call any dealership and select option 3 for parts. We look forward to assisting you.

Coronavirus is a rapidly evolving situation. As new information and guidance is issued and our circumstances develop, we will update this statement. 

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